Terms and conditions

Version 1.0 · last updated on 10 October 2026

INSIGHT 3D Health Scan is a trade name of HRM Fitness B.V., located at Heirstraat 28, 6129 PK Urmond, the Netherlands, registered with the Dutch Chamber of Commerce under number 62514725 (VAT number NL854848058B01). INSIGHT is offered in partnership with DOQUE.

This is a translation of the Dutch algemene voorwaarden. In case of any difference between the two versions, the Dutch version prevails.

• 1. Definitions
• 2. Applicability
• 3. Offer and prices
• 4. Sign-up and agreement
• 5. Appointments, rescheduling and cancelling
• 6. Taking part in the scan
• 7. Results and advice
• 8. The packages
• 9. Payment
• 10. Cooling-off period
• 11. Personal use and gift vouchers
• 12. Liability
• 13. Force majeure
• 14. Intellectual property
• 15. Privacy
• 16. Complaints
• 17. Changes to these terms
• 18. Applicable law

Article 1 – Definitions

1. INSIGHT (also: we, us): HRM Fitness B.V., trading under the name INSIGHT 3D Health Scan.
2. Client (also: you): the natural person who purchases a Scan or Package or signs up for one.
3. Scan: the 3D Health Scan, a measurement of, among other things, body composition, body circumferences and posture, with a personal explanation of the results.
4. Package: one of the packages offered by INSIGHT, such as 3D Health Scan, Insight Start and Insight Coaching.
5. Agreement: the arrangement between the Client and INSIGHT for the supply of a Scan or Package.
6. Coach: the employee or coach who carries out the Scan, explains the results or guides the Client on behalf of INSIGHT. This may be a coach of our partner DOQUE.

Article 2 – Applicability

1. These terms apply to every offer made by INSIGHT and to every Agreement between the Client and INSIGHT.
2. Deviations from these terms are only valid if INSIGHT has confirmed them in writing or by e-mail.
3. If you are also a member of HRM Fitness or follow another programme there, the terms and conditions of HRM Fitness apply to that membership or programme. These terms apply to the Scan and the Packages of INSIGHT.
4. If a provision of these terms is invalid, the other provisions remain in force.

Article 3 – Offer and prices

1. The current offer and prices are shown on the website. All prices are in euros and include VAT.
2. Obvious mistakes or errors in the offer, such as a clearly incorrect price, are not binding on INSIGHT.
3. INSIGHT may change prices. A price change does not apply to a Scan or Package that you have already agreed or paid for. For Insight Coaching, the agreed price applies for the entire term.
4. Promotions and discounts are temporary, apply for as long as they are offered on the website or in the club, and cannot be combined unless stated otherwise.

Article 4 – Sign-up and agreement

1. A sign-up via the website, by phone, via WhatsApp or in the club is a request. The Agreement is concluded when INSIGHT confirms the appointment or the Package to you.
2. You guarantee that the details you provide when signing up are correct and complete.
3. INSIGHT may refuse a sign-up, for example if the Scan is not suitable or not safe for you.
4. If you are under 16, you can only take part with the consent of a parent or legal representative, who is present at the first appointment.

Article 5 – Appointments, rescheduling and cancelling

1. The Scan takes place by appointment, at the INSIGHT location in Urmond.
2. You can reschedule or cancel an appointment free of charge up to 24 hours before the agreed time, by phone, WhatsApp or e-mail.
3. If you cancel later than 24 hours in advance or do not show up, INSIGHT may charge the appointment. For a Package with several scans, the scan concerned lapses in that case.
4. If you arrive late, the appointment may be shortened or, if too little time remains, rescheduled. Paragraph 3 then applies.
5. INSIGHT may reschedule an appointment for a good reason, for example illness of the Coach or a malfunction of the scanning device. You will be offered a new appointment as soon as possible, at no cost to you.

Article 6 – Taking part in the scan

1. The Scan measures, among other things, with a very weak measuring current. The Scan is therefore not suitable if you have a pacemaker, ICD or other implanted electronic device. You must report this before the appointment.
2. If you are pregnant, have metal implants or have a condition or complaint that may be relevant, you must report this before the Scan. The Coach will then discuss with you whether and how the Scan can take place.
3. You follow the preparation instructions and the instructions of the Coach. If you do not, the results may be less reliable. This does not entitle you to a new Scan or a refund.
4. The Coach may refuse or stop a Scan if, in his or her opinion, taking part is not safe or not responsible. If you provided correct information, you will receive a refund of the amount paid for that Scan.
5. You take part at your own responsibility. If you are unsure whether the Scan or any training or nutrition advice is suitable for you, consult your doctor first.

Article 7 – Results and advice

1. The results of the Scan are calculations and estimates based on the measurement. They give a reliable and comparable picture, but are not a medical diagnosis.
2. The results, advice, training plans and nutrition guidelines are based on the Scan and on the information you provide. They do not constitute medical advice and do not replace a doctor, dietitian or other healthcare provider.
3. INSIGHT does its best to guide you as well as possible, but cannot guarantee a particular result. The result also depends on your own effort, health and circumstances.
4. You receive your results in a digital report. INSIGHT is not responsible for what you do with the report or with whom you share it.

Article 8 – The packages

1. 3D Health Scan: one Scan with a personal explanation and a digital report.
2. Insight Start: one Scan with a personal explanation and a digital report, plus a training plan and nutrition guidelines. After that you continue on your own.
3. Insight Coaching: a programme with a term of 24 weeks, with a new Scan every 8 weeks (four in total), a comparison of your results, training plans, nutrition guidelines and adjustments by the Coach.
4. Exactly what is included in a Package is stated on the website as it read at the time you signed up.
5. Insight Coaching is a fixed-term agreement of 24 weeks and ends automatically. It cannot be terminated early, unless a demonstrable medical reason or a move permanently prevents you from taking part. In that case the programme ends at the end of the current 4-week period.
6. If you agree on an extension after the 24 weeks, you can cancel that extension at any time with a notice period of one month.
7. A Scan that is part of Insight Coaching is planned in consultation around the agreed time. A Scan that has not been made within the term through your own doing lapses at the end of the term.

Article 9 – Payment

1. You pay for a single Scan and for Insight Start in advance or at the latest at the appointment, in the manner offered by INSIGHT.
2. You pay for Insight Coaching per 4-week period, in advance, by direct debit or in another agreed manner.
3. If you do not pay on time, you will receive a reminder and a period of 14 days to pay. If you still do not pay after that, INSIGHT may charge statutory interest and the statutory extrajudicial collection costs, and may suspend its services until payment has been made.
4. If you believe a direct debit is not justified, let us know. You can also have a direct debit reversed by your bank within the applicable period.

Article 10 – Cooling-off period

1. If you bought and paid for a Package at a distance (for example online or by phone), you have a cooling-off period of 14 days. Within that period you can dissolve the Agreement without giving a reason by sending us a message. You will then receive a refund within 14 days.
2. If you want the Scan or the programme to start within the cooling-off period, we will ask you to request this expressly. If you then dissolve the Agreement within the cooling-off period after all, you pay for the part that has already been carried out.
3. If a service has been fully carried out at your express request within the cooling-off period, for example a single Scan, the right to dissolve the Agreement for that service lapses.
4. A sign-up via the website without payment is a request (see Article 4). You can always withdraw it free of charge, subject to Article 5 if an appointment has already been made.

Article 11 – Personal use and gift vouchers

1. The Scan and the Packages are personal and cannot be transferred to someone else.
2. A gift voucher is meant to be given to someone else and may therefore be transferred until the appointment has been scheduled.
3. A gift voucher is valid for two years from the date of issue and cannot be exchanged for money.

Article 12 – Liability

1. INSIGHT carries out the Scan and the guidance with care. INSIGHT is liable for damage that is the direct result of a failure attributable to INSIGHT.
2. INSIGHT is not liable for damage resulting from incorrect or incomplete information provided by the Client, from not following instructions, or from withholding a circumstance as referred to in Article 6.
3. Following a training plan and nutrition guidelines is your own responsibility. INSIGHT is not liable for injuries or other damage arising from this, unless it is the result of intent or deliberate recklessness on the part of INSIGHT.
4. The liability of INSIGHT is limited to the amount paid out by its liability insurance in the case concerned. If the insurance does not pay out, liability is limited to the amount you paid for the Scan or Package concerned.
5. The limitations in this article do not apply in the event of intent or deliberate recklessness on the part of INSIGHT, and do not affect the rights you have as a consumer under the law.
6. INSIGHT is not liable for loss, theft or damage of personal belongings that you bring to the location.

Article 13 – Force majeure

1. If INSIGHT cannot keep an appointment due to force majeure, for example a malfunction of the scanning device, illness, a power failure or government measures, the appointment will be rescheduled free of charge.
2. If the force majeure lasts longer than 30 days, both parties may terminate the Agreement for the part not yet carried out. You will then receive a refund of the amount paid for that part.

Article 14 – Intellectual property

1. The training plans, nutrition guidelines and other materials you receive from INSIGHT are intended for your own personal use.
2. You may not sell, publish or commercially use these materials without the permission of INSIGHT. You are of course free to share your own scan results with whoever you like.

Article 15 – Privacy

1. INSIGHT processes your personal data in accordance with the privacy statement.
2. The results of the Scan are data concerning your health. INSIGHT only processes these with your explicit consent, which you give before the first Scan and can withdraw at any time.

Article 16 – Complaints

1. Are you unhappy about something? Let us know as soon as possible, preferably within two months of discovering it, via info@hrmfitness.nl or in the club.
2. You will receive a substantive response within 14 days. If more time is needed, we will let you know within that period when you can expect an answer.
3. If we cannot resolve it together, you can submit the dispute to the competent court (see Article 18).

Article 17 – Changes to these terms

1. INSIGHT may change these terms. The current version is always available on the website.
2. For an ongoing Agreement, the terms continue to apply as they read when the Agreement was concluded, unless a change is required by law or is to your advantage. For any other change to an ongoing programme, we will inform you at least 30 days in advance and you may end the programme as of the date the change takes effect.

Article 18 – Applicable law

1. Dutch law applies to all Agreements with INSIGHT.
2. Disputes are submitted to the competent court of the District Court of Limburg, the Netherlands. As a consumer you may also choose to submit the dispute to the court that has jurisdiction under the law, for example the court of your own place of residence.

Contact

HRM Fitness B.V. · INSIGHT 3D Health Scan
Heirstraat 28, 6129 PK Urmond, the Netherlands
E-mail: info@hrmfitness.nl · Phone: +31 46 888 11 33
Chamber of Commerce 62514725 · VAT NL854848058B01